High street retailer Pets at Home contacted Limelight in order to assist with a programme of work to facilitate their digital journey and leverage new benefits and capabilities into their business.
Pets at Home wanted to extend and expand their SAP footprint to consolidate legacy systems and take advantage of integration aspects around an ERP. They contacted Limelight to help frame a programme of work which included delivering benefits in and around HR and Payroll, helping to professionalise the promotional aspects for the group, improving the groups financial forecasting capability and shoring up the SAP estate through SAP Solution Manager.
Pets at Home had a number of legacy systems they wanted to consolidate into their SAP ERP instance, leveraging cost savings through infrastructure and bringing new capabilities and benefits to the group. The legacy payroll was plagued with errors which needed manual intervention each month, and there were business scenarios that needed to be catered for manually. From a commercial viewpoint retail promotions are often complex and Pets at Home had identified a number of challenges in managing and coordinating the group wide promotional landscape in an onmi-channel world. In conjunction with the promotional challenge, the group had identified a need to improve the financial forecasting for each of the business units and stores - moving away from error prone spreadsheets.
Running parallel to the business work, the group decided to update their SAP infrastructure to the latest SAP HANA technology. They also identified a need to control the estate more closely, to allow support teams to spot warning signs before they became issues and provide greater resilience to the group.
"One of our key considerations was how to support multiple partners. The team provided a great COE framework for us."
The final programme of work included: -
The Limelight team worked to help Pets at Home deploy numerous new modules into their SAP estate. This started by framing the vision, articulating the benefits and defining business cases. Once approved, the Limelight team conducted vendor selection processes and ensured that the cost/quality/capability balance was achieved in each of the areas and that all supplier understood their roles, scope and any integration challenges to be overcome.
Clearly deploying the numerous new technologies had lots of business change challenges, of which Limelight assisted the Pets at Home team to embed the 'new' normal.
"An eye for detail, sound technical knowledge and ease of managing such a big & complex programme - The team at Limelight exceeded expectations all around !! Whether it was senior stakeholders or business level engagement, everybody was involved with ease. Neil and the team ensured that all work-streams have a robust plan and stick to it as well."
"Neil was an extremely valuable asset and quickly became trusted at all levels of the organisation. His in-depth knowledge, programme management skills and ability to effectively communicate with all stakeholders was critical to delivering the transformation programme. He got the best from both his team and our team, was firm but yet totally approachable."
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After a short review period, some recommendations and improvements, the Limelight team were engage to take ownership of the programme and delivered it to success.
Informa engaged Limelight to work alongside PWC to ensure the integration and deployment aspects of their business transformation programme were being considered and that the programme was successful from a legacy integration aspect.
Running alongside the main programme was a smaller SAP migration project - a dependancy project that needed to be delivered on time as not to frustrate the bigger global transformation.