A SAP delivery programme is one of the most complex management challenges an organisation can face. Multiple workstreams running simultaneously, an SI relationship that needs constant governance, business change that needs to keep pace with technical delivery, and a board that needs confidence the investment is on track.
The organisations that navigate this well are the ones that have strong, independent client-side leadership from the start — governing the SI, owning business change, tracking benefits, and keeping the programme honest when reporting starts to diverge from reality.