Pets at Home - Extending the SAP Estate to Drive Group Performance

Case Study RunCentre Setup RunFast Transformation

What did we help solve?

The Challenge

Pets at Home wanted to extend and consolidate their SAP estate across four areas — persistent errors in their HR and payroll solution, margin leakage from inconsistent promotions management across an omni-channel estate, weak financial forecasting and consolidation, and an ageing SAP landscape that lacked the resilience and visibility the group needed. They engaged Limelight to frame the programme, build the business cases, manage vendor selection, and lead delivery across all four workstreams simultaneously.

What we achieved

Solution

Limelight framed the programme from the outset — defining the vision, articulating the business case for each workstream, and securing board approval before any vendor conversations began.

We then led the vendor selection process across each area, ensuring the right balance of cost, quality, and capability — and that every supplier entered delivery with a clear understanding of their scope, responsibilities, and integration dependencies.

Once in delivery, Limelight provided the programme leadership and governance to keep all workstreams aligned and moving. The result was a coordinated deployment across HR and payroll, promotions management, financial forecasting, and SAP estate resilience — each workstream delivered to the business outcomes defined at the outset.

What were the benefits?

Results

HR and payroll errors reduced significantly, with a direct improvement in employee satisfaction reported across the group.
Promotions management was standardised across the omni-channel estate, reducing margin leakage and ensuring consistent application of promotional activity at every customer touchpoint.
Financial forecasting and consolidation improved materially — giving the group faster, more reliable visibility of performance and supporting better decision-making at board level.
The SAP estate was uplifted to current technology, with proactive monitoring tools giving IT the ability to identify and address issues before they impacted the business.

What Pets at Home had to say

The Limelight team did a great job with our SAP programme. We wouldn't have been able to manage and control all of the suppliers without them. It was great to have them as part of the team.

Dan Harvey
Head of SAP - Pets at Home