Harrods — S/4HANA Implementation. On Time. Under Budget. Under 18 Months.

Harrods had been an SAP customer for twenty years. The technology had served the business well — but the leadership team recognised it was time to modernise, taking full advantage of the latest SAP capabilities to support the next phase of the business.

The Future Retail programme was a complete greenfield reimplementation of the entire Harrods SAP footprint — a full redesign of retail, supply chain, and financial processes, delivered against an aggressive timeline of under eighteen months.

Harrods engaged Limelight from the outset — to structure the programme, run the SI procurement and RFP process, select the right vendor, and then lead the critical client-side workstreams throughout delivery.

• The Harrods Future Retail programme went live early 2026.

• Delivered in under eighteen months. On time. On budget.

• The complete Harrods SAP footprint was replaced with a modern S/4HANA greenfield implementation — covering retail, supply chain, and finance. Every integration was operational at go-live. Internal capabilities were uplifted across the business, leaving Harrods better equipped to manage and evolve its SAP landscape independently.

• For a business of Harrods' scale and complexity, delivering a full greenfield S/4HANA implementation under eighteen months is exceptional. It is a direct reflection of what the right programme foundations, the right governance, and the right client-side leadership make possible.